Overview 

Attio is your CRM for managing customer and community relationships. Telegram is the secure messaging app you use for direct client communication, VIP support channels, or building a community. A proper integration between them captures these valuable, real-time interactions and logs them in your official system of record.

The challenge is that Telegram, like other messaging apps, is a data silo. Important conversations, feedback, and buying signals are trapped in chats, completely disconnected from your CRM and invisible to the rest of the team. The solution is a direct integration using a custom Telegram Bot that securely pipes messages and member activities into Attio.

Our Approach 

We build a custom Telegram Bot and API connection to securely monitor and sync messages from specified chats or channels into Attio, turning conversations into data.

• Log 1-on-1 Business Chats: Automatically sync messages from one-on-one chats between your team members and known contacts directly to the contact's activity feed in Attio, creating a complete communication history.

• Capture Community Leads: Monitor public or private community channels for key activity. Automatically create new leads in Attio when a prospective customer joins your community or asks a question containing buying-intent keywords.

• Trigger Workflows from Messages: Use keywords in Telegram messages to drive action. If a VIP customer in a private support channel messages "urgent help," automatically create a high-priority task in Attio for their account manager.

• Centralize Communication History: Create a complete record of every touchpoint by logging Telegram messages alongside emails, calls, and other interactions. This provides a truly holistic view of your relationship with a contact or community member.

Proven Results 

This integration is ideal for businesses that use Telegram for high-touch sales, VIP customer support, or community management. It solves a major visibility problem, ensuring that all key conversations are captured, auditable, and actionable within your CRM.